Leadership & culture in healthcare

Leadership & culture in healthcare with Jane Tomkinson OBE

Episode Summary

Jane Tomkinson, as the joint chief executive of Liverpool Heart and Chest NHS Foundation Trust and Countess of Chester Hospital NHS Foundation Trust, shares the experiences building a great team in Liverpool and the re-building work being undertaken in the organisation in Chester.

Episode Notes

Jane Tomkinson details the cohesive team that has been built of many years in Liverpool. This is built on:

• building relationships
• knowing the Trust inside out
• single purpose
• civility

Some key elements the team has learnt:

• develop values with staff 
• communicate, communicate, communicate
• ensure the values are visibly present and relevant
• focus on the importance of appraisals
• no one is more important than anyone else
• never revert to using your job title to make change and command people
• culture is not developed quickly
• do not over promise

At the Countess of Chester there is a huge re-building job to develop trust internally and with the public; ensure teams and services are resilience.  This will take time and must be built on developing trusting teams.